Qualifications:

• Must have the following competencies: Integrity | Professionalism | Initiative | Excellent Interpersonal Skills | Confidentiality | Customer/Patient Focus | Time Management | Communication Proficiency | Organizational Skills | High Energy Level

• Education, Licensure, & Certification Requirements:

• High School Diploma or Equivalent required

• Experience Requirements:

• One (1)+ years of customer service experience required

• One (1)+ years in a medical office setting preferred

• Knowledge, Skills, and Abilities Requirements:

• Basic knowledge of medical terminology preferred.

• Demonstrates excellence in customer service

• Demonstrates strong written and verbal communication skills

• Basic knowledge of computers and programs

• Time management skills

• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Duties/Responsibilities:

• Adheres to MDPA Code of Conduct, Mission, Vision, and Value Statements

• Treat patients, visitors and colleagues with compassion and respect

• Places emphasis on patient quality and customer service

• Works assigned schedule and notifies Management of absence or tardiness according to policy and practice

• Work with all staff to ensure efforts are coordinated and that patients receive high quality care and services

• May be required to cover other shifts and may be required to help cover another clinic locations

• Check in patients in a timely manner and ensure all check in procedures are followed.

• Keep patient informed of clinic process

• Keep the clinic clean,orderly and in compliance with company policy and standards. Ensures a pleasant waiting room and monitors adequate patient/visitors seating. Notify manager of any unusual circumstances

• Work as a team member to ensure clinic efficiencies are within guidelines

• Guide patient through the administrative process, Forms, Follow My Health, Chadis ADD scheduling protocol

• Review all patient paperwork to ensure completeness. Insures collection of all necessary insurance and demographic information. Immediately return to patients all Insurance Cards/Driver Licenses

• Verifies insurance timely and accurately

• Explains insurance benefits and patient responsibility

• Answers phone calls to the clinic. Provides information and refers questions to the appropriate staff member as needed

• Completes daily checklist after each shift. Includes all forms of payment are accounted for and documented

• Participates in staff meetings, keeps informed of information, policies, and expectations

• Work with Managers, Providers and all clinic staff to maintain high customer satisfaction

• Maintain confidentiality of patient, employee and proprietary business information. Understands and follows all company policy and procedures regarding HIPAA

• Timely completes and maintains required and mandatory training

• Follows all company policies pertaining to infection control and hand hygiene

• Follow OSHA and MDPA policies pertaining to safe and secure environment for patients and staff

• Is supportive of company-sponsored community activities and marketing initiative

• Participates in successful completion of reviews and surveys

• Attends all required meetings and training in-services

• Performs other duties that may be necessary or in the best interest of the organization